Introduction

At Ningbo Hicorenergy Co., Ltd. ('Hicorenergy', 'we', 'us', or 'our'), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.

Please read this Privacy Policy carefully. By accessing or using our website, products, or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website, products, or services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information You Provide to Us

• Contact information (such as name, email address, mailing address, phone number)
• Account information (such as username and password)
• Payment information (such as credit card details, billing address)
• Order information (such as products purchased, delivery address)
• Communication information (such as inquiries, feedback, or correspondence you send to us)

Information We Collect Automatically

• Usage data (such as IP address, browser type, operating system, pages visited, time spent on pages)
• Device information (such as device type, hardware model, unique device identifiers)
• Location data (such as general geographic location based on IP address)

How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Process and fulfill your orders, including to process payments and provide delivery updates
• Provide, maintain, and improve our website, products, and services
• Respond to your inquiries, comments, or concerns
• Send you marketing communications about our products, services, offers, and promotions
• Monitor and analyze usage patterns and trends to improve user experience
• Protect our website, products, services, and users from fraudulent, malicious, or illegal activity

How We Share Your Information

We may share your information with the following types of third parties:

• Service providers (such as payment processors, shipping companies, and IT service providers) who perform services on our behalf
• Business partners with whom we offer co-branded services or engage in joint marketing activities
• Legal authorities when required by law or to protect our rights and interests
• Potential buyers in the event of a merger, acquisition, or sale of all or a portion of our assets

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small files placed on your device that enable us to recognize your browser and remember certain information.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may be inaccessible or not function properly.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be switched off
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences
• Marketing Cookies: Track your browsing habits to deliver advertising relevant to your interests

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Hicorenergy. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policy of every website you visit. We are not responsible for the privacy practices of such other websites.

Children's Privacy

Our website, products, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: